age restrictions
Grace Ellen Beauty’s treatment menu is open to clients aged 16+. Please do not bring children to your appointment. Our massage & intimate waxing menu is available for clients aged 18+. Under 18’s MUST be accompanied by an adult.
cancellation policy
As a small business last minute cancellations make a big change to our diary. A charge of 50% of your appointment fee will be made for cancellations within 48 hours. For cancellations with less than 24 hours notice / no show appointments the full appointment will be charged. Of course if you need to cancel your appointment due to COVID isolation guidelines as this is unavoidable a charge will not be taken. (Proof of track & trace will be required).
missed appointment policy
As our cancellation policy states we do charge for missed appointments as we could have booked another client. However we understand that things happen so if for any reason you missed your appointment please do email or call us.
patch testing
Patch tests are required 48 hours before your appointment for:
– Eyelash Tinting
– Eyebrow Tinting
Please note that if you do not come for a patch test your treatment will be refused.
covid guidelines
– Please do not attend if you or a household member have been unwell in the last 14 days.
– Please do not attend your appointment if you have tested positive for COVID within the last 14 days.
– We will need you / your household member to be symptom-free before we can treat you.
– Please wear a face mask to your appointment.